Refund & Cancellation Policy

All payments made through the official UPPHL website are subject to the terms applicable to the particular product, service, registration, ticket, or event.

Refund eligibility may vary depending on the nature of the payment.

Certain payments may be strictly non-refundable where the service has already been provided, registration has been processed, a seat/ticket has been issued, an application has been reviewed, or where the applicable event-specific terms state that the payment is non-refundable.

Where player registration involves a registration fee:

• Submission of a registration form does not automatically guarantee selection, participation, auction selection, or team allocation.
• Registration fees may be non-refundable once the registration/application has been successfully processed.
• If a registration is cancelled by UPPHL before the relevant selection or registration process is completed, a refund may be considered according to the applicable event or registration rules.
• If a player voluntarily withdraws after successful registration, the fee may not be refundable unless otherwise stated in the applicable registration terms.
• If duplicate or erroneous payments are made, the user may contact UPPHL with transaction details for verification.

If tickets or paid event access are offered:

3.1 Event Cancelled by UPPHL

If an event is cancelled by UPPHL, the organizer may provide a refund, rescheduling option, credit, or another remedy depending on the circumstances and the applicable event terms.

3.2 Event Rescheduled

If an event is rescheduled, tickets may remain valid for the revised date unless otherwise communicated.

Where permitted, eligible ticket holders may be offered a refund according to the specific cancellation or rescheduling announcement.

3.3 Event Postponement

If an event is postponed due to circumstances beyond the reasonable control of UPPHL, including weather conditions, venue issues, government directions, public safety concerns, force majeure events, or other unforeseen circumstances, UPPHL may reschedule the event instead of providing an immediate refund.

The applicable decision will be communicated through official channels.

If merchandise is sold through the official website:

• Orders may only be cancelled before dispatch, unless otherwise stated.
• Once an order has been dispatched, cancellation may not be available.
• Damaged, defective, incorrect, or incomplete items may qualify for replacement or refund subject to verification.
• Users may be required to provide photographs, videos, order information, or other evidence for damaged or incorrect products.
• Customized or personalized products may not be eligible for cancellation or refund unless required by applicable law.
• The specific return period and conditions, if applicable, will be mentioned on the relevant product or order page.

If you believe that you have been charged more than once for the same transaction, please contact us as soon as possible.

After verifying the transaction, an eligible duplicate payment may be refunded through the original payment method or another appropriate method.

If money has been deducted from your bank account, card, UPI account, or other payment method but the website shows the transaction as failed or incomplete, please contact us with:

• Name
• Registered mobile number
• Email address
• Transaction/reference ID
• Date and time of payment
• Amount paid
• Screenshot or proof of payment, where available

We will verify the transaction with the relevant payment service provider. If the payment was not successfully received by UPPHL, the amount may be automatically reversed by the payment provider according to its applicable settlement and reversal timelines.

Approved refunds will generally be initiated using the original payment method, where technically possible.

The time required for the refunded amount to appear in the user's bank account, card, UPI account, or other payment method may depend on the payment gateway, bank, card network, or financial institution.

UPPHL is not responsible for delays caused solely by banks, payment gateways, card networks, or other third-party financial institutions.

Unless specifically stated otherwise, the following may be non-refundable:

• Application or registration fees after processing
• Fees for services already provided
• Charges for completed registrations
• Customized or personalized products
• Tickets where the applicable ticket terms state that they are non-refundable
• Payments associated with a player's voluntary withdrawal
• Administrative or processing charges, where applicable
• Any other payment expressly identified as non-refundable at the time of purchase

To request a refund or report a payment issue, contact:

Please include the following details in your email:

• Full name
• Registered email address
• Mobile number
• Order/registration ID
• Transaction ID
• Amount paid
• Date of payment
• Reason for the refund request
• Supporting documents, if applicable

Note: Requests without sufficient transaction details may take longer to verify.

All refund requests are subject to verification. Submitting a refund request does not automatically guarantee approval.

UPPHL may review:

• Transaction status
• Registration status
• Service delivery status
• Ticket status
• Event status
• Cancellation circumstances
• Payment gateway records
• Supporting documents
• Applicable event-specific terms

The final decision will be communicated to the requester.

Users are encouraged to contact UPPHL before initiating a chargeback or payment dispute with their bank or payment provider.

We will make reasonable efforts to investigate and resolve genuine payment issues.

Fraudulent, unauthorized, or abusive payment disputes may be investigated and may be reported to the relevant payment provider or authorities where appropriate.

UPPHL may modify this Refund & Cancellation Policy from time to time. Any updated version will be published on this page with a revised "Last Updated" date.

For any queries regarding this Refund & Cancellation Policy, please reach out to us: